Frequently Asked Questions

Domestic orders typically arrive within 2 to 5 business days from the date of shipment. International orders generally take 5 to 10 business days, though delivery times may vary depending on your location and any customs processing. Please note that weekends and public holidays are not counted as business days. Once your order has shipped, you will receive a confirmation email with tracking details.

We work with all major national carriers and regional courier partners to ensure your order is delivered safely and on time. The available shipping methods for your order will be presented at checkout. Once shipped, your tracking information and carrier details will be included in your confirmation email.

Yes — we ship to destinations worldwide. International shipping times typically range from 5 to 10 business days, though delivery to certain destinations may take longer. Please note that any applicable customs duties or import fees are the responsibility of the recipient. For more details, please refer to our Shipping Policy.

All sales are final, as each arrangement is uniquely handcrafted to order. In certain cases, we may consider a return or exchange on a case-by-case basis. If you have a concern with your order, please reach out to our team at help@roseforever.com as soon as possible and we'll do our best to assist you.

Preserved roses are 100% real roses that have undergone a special preservation process using natural oils and color pigmentation. This treatment replaces the rose's natural moisture, allowing it to maintain its fresh appearance, soft texture, and vibrant color for up to a year or more — without any water or maintenance.

Absolutely. Unlike fresh cut roses which typically last 7 to 10 days, our preserved roses are designed to last a year or more with proper care. They require no water, no sunlight, and no maintenance — making them a far more lasting and meaningful gift.

Each rose is carefully selected at peak bloom and treated with our proprietary preservation formula — a blend of natural oils that replaces the rose's internal moisture. This process halts the natural aging of the flower, locking in its shape, softness, and color indefinitely. The result is a rose that looks and feels as fresh as the day it was cut.

We strongly advise against removing the roses from their arrangement. Each creation is designed and set specifically within its box — the roses are not intended to be removed. Doing so may damage both the flowers and the arrangement. Your Rose Forever piece is crafted to be displayed exactly as it arrives.

We do our best to ensure our product photography accurately represents the colors of each arrangement. However, due to variations in screen calibration, lighting, and the natural characteristics of each individual rose, slight differences in color may occur. Rest assured, every arrangement is crafted to the highest standard of quality.

Most of our arrangements are lightly scented. Because the preservation process naturally removes a rose's original fragrance, we add a delicate rose scent to restore it. While we strive to include this in every arrangement, it cannot always be guaranteed. If scent is important to you, feel free to reach out to our team before placing your order.

We're always happy to help. If you have a question that isn't answered here, please don't hesitate to reach out to our customer care team at help@roseforever.com. We're available 24/7 and will get back to you as soon as possible.

Caring for your Rose Forever arrangement is effortless. Here are a few simple guidelines to keep your roses looking their best:

• Do not water the roses — they are preserved and do not require it. Water will damage them.
• Keep away from direct sunlight, which can cause colors to fade over time.
• Store in a cool, dry environment away from humidity.
• Handle as little as possible — the natural oils in your hands can damage the petals.
• If needed, lightly dust with a soft dusting tool. Do not wipe down or apply any chemicals.
• Do not remove the roses from their arrangement — they are set and designed to remain in place.

Please ensure that pets do not ingest the rose petals, as they are not safe for animals or humans. If this occurs, please seek immediate veterinary or medical attention. Additionally, environmental factors such as changes in temperature, humidity, heating, or cooling in your home can affect the longevity of your arrangement. We recommend displaying your roses in a stable, temperate environment for the best results.