SHIPPING & RETURNS
SHIPPING
Yes, we ship all over the world. Shipping costs will apply and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals. We prepare and ship your order as soon as we can once received. Processing of orders may take up to 24 hours. Additionally, if your order is already shipped or ready to be shipped, it cannot be canceled for any reason. Shipping typically takes 2 - 3 business days or sometimes might take up to 5 business days to arrive depending on your location. Overseas deliveries can take anywhere from 5 - 10 days. Delivery details will be provided in your confirmation email. We use all major carriers and local courier partners. You’ll be asked to select a delivery method during checkout.
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1. We are NOT responsible if the package is not delivered in the guaranteed shipping times; we cannot be held liable for couriers guarantees. If the item is not delivered in time, please contact USPS (1.800.ASK.USPS), UPS (Call 1-800-PICK-UPS). We will NOT refund shipping charges if the courier fails to meet their guaranteed shipping times.
Most of our shipments include Tracking with Indirect Signature Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact USPS (1.800.ASK.USPS), UPS (Call 1-800-PICK-UPS) in order to investigate this issue. We cannot be held accountable for packages where tracking information states that the package has been delivered to your order address.
2. If you live outside the US, you might be held responsible for customs duties charged by your country. This rarely happens as customs usually don't care much about one parcel, but if it does, you might have to pay around 15-20% of the purchase price to your government (check your local rates for more details).
On very rare occasions international shipping to some countries can take 4-6 weeks. Even longer for some slow-to-ship countries as listed above. We are not responsible for any delays caused by destination country's customs clearance processes.
RETURNS
Unfortunately, Rose Forever does not accept returns. But, in certain cases we may consider to accept returns. If you would like to cancel an order, please make sure to contact us 2 hours or less after you place the order. Please contact us at help@roseforever.com with any questions, comments, or concerns, and a team member will do his best to assist you. If you do not contact us within 6 hours of placing an order, your order cannot be canceled. Additionally, if your order is already shipped or ready to be shipped, it cannot be canceled for any reason. We ship Monday through Friday with no interruption, excluding weekends and holidays.
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